Built for Animal Control Agencies

Animal control agencies need more than basic shelter software. Your officers are in the field responding to calls, managing bite cases, tracking mileage, and maintaining inventory — all while running a shelter operation. Pet Friend's Shelter Plus plan combines complete shelter management with a dedicated officer module designed specifically for animal control work.

What's Included in Shelter Plus ($100/month)

Everything in the Shelter Plan, plus:

• Humane Officer Module — Dedicated tools built for animal control officers and dog wardens
• Bite Case Tracking — Record, track, and manage bite incidents with quarantine periods and follow-up dates
• Call Records — Log incoming calls with location, complaint type, priority, and assigned officer
• Case Management — Track investigations from initial report through resolution
• Mileage Tracking — Log officer mileage for reimbursement and fleet management
• Inventory Management — Track equipment, traps, vehicles, and supplies assigned to officers
• Animal Registration/Licensing — Manage dog licenses, registrations, and renewals for your jurisdiction
• Analytics — Advanced reporting and analytics for call volumes, response times, and case outcomes
• All Shelter Features — Full shelter management, volunteer tracking, accounting, task management, and more

Why Animal Control Agencies Choose Pet Friend

• Mobile-first design — Officers can log calls, update cases, and access records from their phones while in the field
• No IT department needed — Cloud-based means no servers to maintain, no software to install
• Government-friendly procurement — Yearly billing with PO and check payment accepted
• Transparent pricing — $100/month flat rate, no per-user fees, no hidden costs
• Okta SSO — Integrate with existing government identity systems

Perfect For

• County and city animal control departments
• Dog warden offices
• Humane law enforcement agencies
• Combined shelter and animal control operations
• Organizations needing officer field reporting

Animal Control Workflows Pet Friend Was Designed Around

Animal control is the part of the shelter world where software most often fails. Most shelter management systems were built for intake clerks and veterinarians, not for officers driving a truck responding to a neighbor-complaint call at 10pm. Pet Friend's Shelter Plus plan was built specifically for field operations with the workflows officers actually run.

Dispatch and call logging. When a citizen calls about a loose dog, a barking complaint, or a possible bite, your dispatcher can log the call with location, complainant contact info, complaint type, and priority. The assigned officer sees the call on their phone while in the field and can update its status (en route, on scene, cleared, impound) with a single tap. Every call is part of the permanent record for the address and the animal.

Bite case and quarantine tracking. Bite investigations are zoonotic disease reports waiting to happen if the paperwork is sloppy. Pet Friend tracks every bite case with severity, victim info, animal vaccination status, quarantine start and end dates, release outcome, and required notifications to public health. Automated reminders tell the officer when a quarantine release is due — no more missed rabies observation windows.

Court-ready case files. When a dangerous dog case or cruelty investigation goes to court, the prosecutor needs a clean chain of evidence: every officer visit, photograph, witness statement, and medical exam in chronological order. Pet Friend's case module produces a dated, unalterable export of everything attached to an animal or address — acceptable as court documentation.

Citations and impound fees. Unleashed dog citations, licensing violations, and impound fee invoices all need to be issued, tracked, and collected. Pet Friend generates citations, applies standard fee schedules, tracks payments, and exports aging reports for the city attorney's collections process.

Mileage, vehicle, and equipment management. Officers need reimbursement-grade mileage logs, vehicle assignments, and equipment check-in/check-out records. Pet Friend handles all of this in the officer module so your fleet coordinator isn't chasing paper logs at month-end.

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